Regulatory Guidelines

goHappy currently operates in both the United States of America and Canada. Both countries have marketing guidelines set forth by the Bureau of Consumer Protection (BCP), Federal Communication Commission (FCC) and the Mobile Marketing Association (MMA). goHappy is not liable for potential variance, misinterpretation, inaccuracies, or inconsistencies which may appear on pages outside of our domain. goHappy also is not liable for penalties incurred in the event of a violation of the CAN-SPAM Act, Telephone Consumer Protection Act (TCPA) or violations of other government regulations resulting in penalty.

Bureau of Consumer Protection – CAN-SPAM Act : A Compliance Guide for Business

Federal Communications Commission – Telephone Consumer Protection Act (TCPA)

goHappy Terms and Conditions

goHappy Labs, LLC (“goHappy”, ”Site”, we” or “us”) is a subscription service and the functions, facilities, and services related thereto (“Service”) is a Subscription service within a proprietary World Wide Web site operated and maintained by goHappy Labs, LLC, a Delaware limited liability company doing business as goHappy (“goHappy”) and the “Subscriber” whose name and address is entered through that certain Order Form between goHappy and by a duly authorized representative (“Subscriber”). The Subscriber Terms of Use set forth below (as may be updated from time to time as set forth therein) are incorporated herein and deemed a part hereof by reference. Use of the Services by Subscriber and the Authorized Users is subject to each Authorized User’s agreement to the Subscriber Terms of Use prior to such Authorized User’s first use of the Services and Subscriber’s and the Authorized Users’ ongoing compliance therewith.

1. Definitions

1.1 “Subscriber Data” means Subscriber’s electronic data or information including Subscriber’s Confidential Information that is stored on goHappy’s server.

1.2 “Authorized Users” means Subscriber’s and its Affiliate’s employees and individual contractors (i.e., temporary employees).

1.3 “Confidential Information” means a discloser’s non-public written information, in any form, and all copies, summaries and extracts, which are identified as confidential at the time of disclosure.  Confidential Information does not include information that:

(A)   is or becomes generally publicly available at the time of disclosure or subsequently through no fault of recipient,

(B)   was known to recipient, free of any confidentiality obligations, before its disclosure by discloser,

(C)   becomes known to recipient, free of any confidentiality obligations, from a source other than discloser, or

(D)   is independently developed by recipient without use of the Confidential Information.

1.4 “Documentation” means any information published by goHappy including reference material, help documentation and product information on goHappy’s website, relating to the use of the Software.

1.5 “Order Form(s)” means the Agreement or any other document signed by the parties that describes the Software that is being ordered by Subscriber, including fees and number of Authorized Users.

1.6 “Personnel” means individuals supplied by goHappy to perform the Professional Services.

1.7 “Professional Services” means any services required for Subscriber to implement and use the Software as detailed in a separate written agreement, which may include, configuration, implementation, customization, consulting, and training.

1.8 “Software” means goHappy’s software-as-a-service products (as may be modified by goHappy from time to time in its sole discretion), including Documentation, as described more fully in one or more Order Form(s) along with any releases, updates, or upgrades, licensed to Subscriber under the terms of this Agreement

1.9 “SOW” means a project-specific statement of work containing, at a minimum, the information contained in the Agreement, including a description of the Professional Services to be performed, the Personnel, and all other necessary details associated with the Professional Services.

1.10 “Tax(es)” means any tax, fee, or cost not based on Subscriber’s net income or capital, including without limitation any sales, excise, value added, use, customs, tariffs, imports, government proposed surcharges, withholding, social security, unemployment, duties, levies, and similar taxes and any fees, penalties, or interest associated with any of the foregoing.

2. Terms of Use

2.1 Subject to the payment of fees set forth in the Order Form, goHappy grants Subscriber and Subscriber’s Authorized Users a non-exclusive, non-transferable, non-sublicenseable license during the Term to access and use the Software listed on the Order Form.

3. Fees

3.1 All fees and rates are set out in the Agreement or SOW and payable upon receipt of invoice.  All unpaid invoices or amounts due that are not subject to a good faith dispute are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum amount permitted by law, which is lower, plus all reasonable expenses of collection.

3.2 All fees are exclusive of Taxes imposed by taxing authorities and Subscriber shall be responsible for payment of all such Taxes (excluding taxes based on goHappy’s income), even if such amounts are not listed in the Agreement or SOW.  No part of goHappy’s compensation under this Agreement will be subject to withholding for any Taxes or other required payments.

3.3 Additional costs for travel expenses, if any, will be reimbursed with Subscriber’s prior written consent.

4. Term, Termination and Survival

4.1 Term.  The term of this Agreement will begin on the Billing Date referenced in Subscribers Order Form and will continue until the subscription end date, as identified in the Order Form (the “Initial Term”), including any renewal periods referenced in such Order Form. 

4.2 Termination for Breach.  Either party may terminate this Agreement should the other party breach any of its material obligations and the breach continues uncured for 30 days after written notice to the breaching party (which notice may be made via e-mail).  Provided, however, that goHappy may terminate this Agreement immediately for the non-payment of any outstanding fees.

4.3 Termination due to Bankruptcy.  Either party may terminate the Agreement and/or SOW with written notice if either party is adjudicated bankrupt, files a voluntary petition of bankruptcy, makes a general assignment for the benefit of creditors, is no longer able to function in the normal course of business, or if a receiver is appointed on account of insolvency.

4.4 Survival.  On termination or expiration of this Agreement, each party will be released from all obligations and liabilities to the other party occurring or arising after that date; except that any termination or expiration will not relieve the parties of their obligations under Sections 4, 5, 6, 7, 8, 9, 10, and 11 nor will termination relieve the parties from liability arising from breach of this Agreement.

5. Ownership

5.1 Subscriber has no right or claim to the intellectual property rights in and to the Software, the Documentation, the Professional Services, or to goHappy’s Confidential Information. Subscriber will notify goHappy if Subscriber becomes aware of any potential infringement of goHappy’s rights.

5.2 goHappy,Inc. has no intellectual property rights or other claim to the Subscriber Data that is hosted, stored, or transferred to and from the Software. At Subscriber’s sole cost and expense goHappy will reasonably cooperate with Subscriber to protect Subscriber’s intellectual property rights and Subscriber Data. goHappy will promptly notify Subscriber if goHappy becomes aware of any potential infringement of those rights.

5.3 Subscriber will not:

(A) use trademarks, trade names, service marks, logos, domain names, other distinctive brand features separate from the Software, the Professional Services, or the Documentation without the express written consent of goHappy (which consent may be withheld in goHappy’s sole discretion); or

(B)   remove, obscure, or alter any copyright notice, trademark, or other proprietary right appearing in or on any item included with the Software, or the Documentation.

(C)   copy, modify, adapt, alter, translate, or create derivative works from the Software.

(D)   merge the Software with other software.

(E)   distribute, sublicense, lease, rent, loan, or otherwise transfer the Software to any third party.

(F)   reverse engineer, decompile, disassemble, or otherwise attempt to derive the Source Code for the Software.

6. Confidentiality

6.1 A recipient will:

(A)   use Confidential Information only as necessary to perform its obligations under this Agreement,

(B)   hold Confidential Information in with the same level of care that it holds its own Confidential Information (but in any event with no less than a reasonable level of care)

(C)   disclose Confidential Information to only those third parties who provide services to the Recipient and  have previously agreed in writing to protect third party confidential information to the same extent as required in this Agreement, and

(D)   either promptly deliver or promptly destroy (and certify the destruction to the discloser) all Confidential Information and copies in the recipient’s possession at the discloser’s request and at the expiration or termination of this Agreement; provided, however, that recipient may retain a single copy solely for back-up or archival purposes.

6.2 If a party receives a court order or is otherwise required by law to disclose any Confidential Information obtained from a discloser, the receiving party must:

(A)   to the extent allowable by applicable law, notify the discloser immediately on receipt of the court order or other document requiring disclosure so that the discloser may object and move for a protective order, and

(B)   if Confidential Information is to be filed with a court, file it under seal or request that the court seal the Confidential Information before disclosure.

7. Representations and Warranties; Disclaimer

7.1 goHappy represents and warrants to Subscriber:

(A)   To its knowledge the Software and Professional Services will not infringe any third party intellectual property rights,

(B)   goHappy will use Personnel that have the requisite experience and qualifications to perform the Professional Services,

(C)   To its knowledge, the Professional Services will comply with all applicable laws, statutes, ordinances and regulations,

(D)   The Professional Services will be provided in a workmanlike and competent manner in accordance with the professional standards in the cloud computing/online services industry,

(E)   If any part of the Professional Services have been obtained from a third party, goHappy will obtain all intellectual property rights necessary for Subscriber’s use as intended under this Agreement if available upon commercially-reasonable terms.  If not available upon commercially-reasonable terms then goHappy shall have the right to immediately terminate the Agreement (including any applicable SOW).

8. Indemnity

8.1 goHappy will defend, indemnify, and hold Subscriber, its officers, directors, employees, customers, and agents, harmless from and against any and all third party claims, losses, liabilities, damages, expenses, costs, reasonable attorneys’ fees, and court costs related to or arising out of:

(A)   goHappy’s breach of this Agreement, and

(B)   goHappy’s knowing infringement of intellectual property rights of a third party in connection with Subscriber’s use of the Software, provided;

(C)   Subscriber will supply goHappywith prompt written notice of any claims.  goHappy will have sole control of the defense of any claims, provided, Subscriber may participate in the defense and settlement of claims at its own expense.  Any settlement of claims that imparts any obligation or liability on Subscriber will require Subscriber’s prior written consent which consent shall not be unreasonably withheld.  Subscriber will supply goHappy with all reasonable assistance and information in the defense and settlement of claims at goHappy expense.

8.2 If an Infringement Claim endangers or disrupts Subscriber’s use of the Software, goHappy may, in its sole discretion and at no charge to Subscriber, take any of the following actions:

(A)   obtain a license for Subscriber’s continued use of the Software,

(B)   modify the Software to avoid infringement without impairing the functionality,

(C)   replace the Software with a compatible, functionally equivalent, and non-infringing replacement; or, if options (A) through (C) cannot be accomplished under commercially reasonable terms, or

(D)   terminate this Agreement, and refund a pro-rata portion of fees paid in accordance with this Agreement.

8.3 Subscriber will defend, indemnify, and hold goHappy, its parent, subsidiaries, officers, directors, employees, stockholders, customers, agents and other representatives harmless from and against any and all third party claims, losses, liabilities, damages, expenses, costs, reasonable attorneys’ fees, and court costs related to or arising out of:

(A)   Subscriber’s breach of this Agreement), and

(B)   Subscriber’s knowing infringement of intellectual property rights of a third party, provided;

9. Limitation of Liability

10. Publicity

10.1 Reciprocal License. Notwithstanding any other provision of this Agreement, each party hereby grants to the other party a non-exclusive, royalty-free, non-transferable, worldwide license to use and reproduce such party’s trademark(s) or service mark(s) (the “Marks”) on the other party’s website(s) and in presentations in order to publicize the business relationship between the parties in connection with the Agreement (the “Trademark License”).

11. General

11.1 Relationship of Parties.  goHappy is an independent contractor and is not an agent or employee of Subscriber.  Except as may be specifically set forth herein, neither party has authority to bind the other by contract or otherwise.  goHappy will perform any services covered under the Order Form and under the general direction of Subscriber, but goHappy will determine, in goHappy’s sole discretion, the manner and means that the services are accomplished, subject to the express conditions that goHappy will:

(A)   comply with all applicable laws, statutes, ordinances, and regulations,

(B)   follow all Subscriber supplied guidelines and policies, and

(C)   If goHappy subcontracts any portion of its services, then goHappy will be responsible and liable for the performance and acts or omissions of its subcontractors.

11.2 Assignment.  The parties’ rights and liabilities will bind and inure to the benefit of their respective successors, executors, and administrators.

11.3 Equitable Relief.  Either party may enforce this Agreement and any of its provisions by injunction, specific performance, or any other equitable relief, without prejudice to any other rights and remedies that such party may have, for breach of this Agreement.

11.4 Governing Law; Choice of Forum and Venue.

(A)   This Agreement (including the arbitration agreement in this section where applicable) and all matters relating to this Agreement will be governed by and construed in accordance with the laws in force in the Commonwealth of Virginia without reference to conflict of laws principles;

(B) Any dispute, controversy or claim arising under, out of or relating to this Agreement (including, without limitation, any SOW), will be finally determined by arbitration conducted by the Judicial Arbiter Group (or, if unavailable, then such other similar group that can provide former judges as arbiters) in accordance with the Rules of Arbitration of the International Chamber of Commerce applicable to commercial disputes by a single arbiter who is (a) fluent in written and spoken English, the language governing this Agreement, and (b) skilled and experienced with cloud or internet services. The place of such arbitration will be in Richmond, VA, U.S.A. The judgment of the arbitrator will be final, non-appealable (to the extent not inconsistent with applicable law) and binding upon the parties, and may be entered in any court of competent jurisdiction.

(C) Notwithstanding any provision in this Agreement, either party may request any judicial, administrative, or other authority in any other jurisdiction to order any provisional or conservatory measure, including injunctive relief, specific performance, or other equitable relief, prior to the institute of legal or arbitration proceedings, or during the proceedings, for the preservation of its rights and interests or to enforce specific terms that are suitable for provisional remedies.

(D) This Agreement will not be governed by the conflict of laws rules of any jurisdiction, UCITA, or the United Nations Convention on Contracts for the International Sale of Goods, the application of which are expressly excluded.

11.5 Notice. Any notices will be given to the appropriate party (i) as set forth herein, or (ii) at the address specified at the beginning of this Agreement, or as otherwise specified in writing.  Except as otherwise specifically set forth herein, notice will be by personal delivery, by certified or registered mail, or by reputable courier.  Notice will be deemed given on personal delivery to the appropriate address, on receipt of certified or registered mail, or if sent by courier, on the date of delivery shown in the courier’s records.

11.6 Complete Understanding; Modification; Waiver.  This Agreement constitutes the full and complete understanding of the parties and supersedes all prior understandings and agreements. Any waiver, modification, or amendment of any provision of this Agreement will be effective only if in writing and signed by the parties.  Failure by either party to enforce any provision of this Agreement will not be deemed a waiver of future enforcement of that or any other provision

11.7 Force Majeure. Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); or other event outside the reasonable control of the obligated party. Each party will use reasonable efforts to mitigate the effect of a force majeure event. If such event continues for more than 20 days, either party may cancel unperformed Services upon written notice (which notice may be made via e-mail to the other party). This section does not excuse either party of its obligations to take reasonable steps to follow its normal disaster recovery procedures or Subscriber’s obligation to pay for the Services provided.

11.8 Export. goHappy’s Products are subject to the U.S. Export Administration Regulations and goHappy will comply with such regulations when providing the Software and Professional Services.

11.9 Severability. If any provision of this Agreement is found by a court of competent jurisdiction to be unenforceable, the remainder of this Agreement will continue in full force and effect

11.10 Restrictions on Use.

(A) We prohibit the use of the Site or the Products by any person or organization that violates these terms of service

(B) Use of Site and Products. Subscriber further agrees to comply with the following in connection with use of the Site and the Products:

• • Subscriber may not access or use the Site or the Products in a way that uses technology or other means to access, index, re-render, frame, mirror, truncate, add to, inject, filter or link to the Site or the Products that is not authorized by us (including by removing, disabling, bypassing, or circumventing any content protection or access control mechanisms intended to prevent the unauthorized use, download, linking, framing, reproduction, access to, or distribution of the Site or the Products).
  • Subscriber may not use any deep-link, page-scrape, robot, crawl, index, spider, offline reader, click spam, macro programs, internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, index, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Site or the Products for any unauthorized purpose.
  • Subscriber may not use the Site or the Products in a way that, to be determined in our sole discretion, damages, disables, overburdens, impairs, or gains unauthorized access to the Site or the Products, including goHappy servers, computer network, or user accounts.
  • Subscriber may not use the Site or the Products in a way that removes, modifies, disables, blocks, obscures or otherwise impairs any advertising in connection with the Site or the Products.
  • Subscriber may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of the Site or the Products for public or commercial purposes without our express written permission.
  • Subscriber shall not interfere with or disrupt the Site or any related goHappy websites or servers or networks connected to the Site or the Products.
  • Subscriber shall not restrict or inhibit any other user from enjoying and using the Site or the Products.
  • Subscriber shall not use the Site or the Products in violation of applicable law or third party rights (including third party terms of service), and shall not use the Site or the Products for hosting content (for example, images and documents) that infringes on the intellectual property rights of others.
  • Subscriber shall not set up multiple accounts for any individual or organization in order to send substantially similar content unless you are part of a franchise.
  • Subscriber may only use our templates, any images we provide, or any other features or functionality of the Products with the Products themselves (for example, you may not take an image or template and use it on your website).

(C) Limitations on Use. Subscriber understands that not all messages or campaigns sent through use of the Site or the Products will be received by or will be capable of being viewed by their intended recipients. Subscriber further understands that delivery of messages by means of the Site or the Products may involve transmissions over various networks, and that the messages could be reformatted or otherwise revised to conform to the formatting or technical requirements of such networks. Subscriber also understand and agree that messages exceeding maximum character limitations may be truncated, abbreviated, reduced or otherwise abruptly cut short.  Subscriber agrees that we may establish general practices and limits concerning use of the Site or the Products, including without limitation the maximum size of any messages or campaigns that may be transmitted by means of the Site or the Products. We reserve the right to modify or revise any Product in whole or in part, either temporarily or permanently and with or without notice.  If we discontinue any Product in its entirety, we will provide you with advance notice and an opportunity to cancel your account with the appropriate pro-rata refund.

12. Prohibition on Spam; Permission Practices

12.1 Prohibition on Spam. The Site and the Products may not be used for the sending of unsolicited text messages (sometimes called “spam”) to non-Subscriber employees and candidates. All messages sent by means of the Site or the Products shall be in compliance with the Bureau of Consumer Protection’s CAN-SPAM Act or the Telephone Consumer Protection Act (“TCPA”).

12.2 Subscriber is responsible for ensuring that use of the Site and the Products do not generate a number of spam or other complaints in excess of industry norms. goHappy may terminate your access to or use of the Site and the Products if  the level of spam or other complaints is higher than industry norms, as determined by us in our sole discretion. 

12.3 Subscriber agrees to import, access or otherwise use only contact lists in connection with the Subscriber and the employees and their candidates. Subscriber agrees not to send messages through the Site or the Products to non-approved distribution lists, newsgroups, publicly available press or media addresses or purchased cell phone numbers.

12.4 goHappy reserves the right without notice to take all measures of any nature (whether legal, technical or otherwise) to prevent unsolicited bulk text messaging and/or other unauthorized texts or campaigns from entering, utilizing or remaining within our network.

12.5 Messages.  Subscriber shall represent its organization accurately in use of the Site or the Products and will not impersonate any other person, whether actual or fictitious.

12.6 Subscriber agrees that they are the sole or designated “sender” (as such term is defined in the CAN-SPAM Act of 2003 or the Telephone Consumer Protection Act (“TCPA”) and any rules or regulations adopted under such act (the “CAN-SPAM Act”)) of any message sent using the Site or the Products. Similarly, for messages sent to Canadian phone numbers, Subscriber is the sole person sending or causing or permitting the message to be sent  using the Site or the Products (within the meaning of Canada’s Anti-Spam Legislation, S.C. 2010, c. 23 (“Canada’s Anti-Spam Legislation”)).

12.7 Subscriber agrees that for any text message sent by Subscriber using the Site or the Products, will accurately and in a non-deceptive manner identify yourself and your organization and the purpose of the text.

12.8 Unsubscribe. Due to the nature of texting, unsubscribes will come in the form of a text communication, email or phone call coming from the receiver of the text message (“contact”). This communication will allow subscribers to remove themselves from your texting list. goHappy will monitor these unsubscribe requests and “immediately” unsubscribe the contacts based on the  request from the user and update the text addresses to which messages are sent through your goHappy account. Unsubscribes will be reported back to the Subscriber and will be blocked from further communication. Subscriber cannot charge a fee, require the recipient to give you any personally identifying information beyond a phone number, or make the recipient take any step other than sending a reply text or visiting a single page on an Internet website as a condition for honoring an unsubscribe request. As required under the CAN-SPAM Act, the Telephone Consumer Protection Act (“TCPA”) and Canada’s Anti-Spam Legislation, you acknowledge that you and are responsible for maintaining and honoring the list of unsubscribe requests following termination of your goHappy account and this Agreement. goHappy will assist in monitoring and being the central record of this.

13. Service Level

13.1 Service Level: goHappy shall provide Subscriber with access to the Messaging Module twenty-four hours a day, seven days a week (24x7) with a Monthly Uptime Percentage (defined below) of at least 99.9%. “Monthly Uptime Percentage” will be calculated as follows: the number of minutes the Services are accessible and not suffering from a Service Outage as reported to goHappy by Subscriber during each calendar month, divided by the total number of minutes in the calendar month. For purposes of this Agreement, “Service Outage” means any event that renders the Services unavailable to Subscriber, other than Scheduled Downtime or Excluded Downtime. In the event goHappy is in violation of this provision and is notified by Subscriber of such more than twice in a twelve (12) month period, then Subscriber may elect to terminate the Agreement upon ten (10) days written notice and goHappy shall will refund the appropriate pro-rata portion of the Subscription Fee already paid but not used within the contract term.

14. Privacy Protection

14.1 Privacy Protection: Non-public personal information regarding customers or employees of Subscriber that is disclosed to goHappy (“NPPI”) will be used by goHappy only to the extent necessary to perform the Services. goHappy agrees to maintain the confidentiality of any such NPPI and to use and re-disclose it only as Subscriber specifically directs. goHappy agrees that it shall (i) not disclose or use any NPPI except to the extent necessary to carry out its obligations under this Agreement and for no other purpose, (ii) not disclose NPPI to any third party, including, without limitation, its affiliates, agents and consultants, without the prior written consent of Subscriber and an agreement in writing from such third party to use or disclose such NPPI only to the extent necessary to carry out goHappy’s obligations under this Agreement and for no other purposes, (iii) maintain, and shall require all authorized third parties utilized in the performance of the services to maintain, effective information security measures to protect NPPI from unauthorized disclosure or use, and (iv) provide Subscriber with information regarding such security measures upon the reasonable request of Subscriber. In the event of disclosure or loss, inability to account for, or unauthorized access to NPPI by goHappy or any third party, goHappy shall immediately notify Subscriber in writing and take appropriate action to prevent further disclosure or loss, or unauthorized access. goHappy shall cooperate with Subscriber to provide any notices and information regarding such unauthorized access to appropriate law enforcement agencies and government regulatory authorities.