Café Valley Bakery Saves $46,800 Annually with Automated Call-Offs

The commercial baking and manufacturing company leverages goHappy to streamline internal processes.

Café Valley Bakery, a premier commercial bakery delivering high-quality baked goods to retailers nationwide, faced a growing challenge: managing a high volume of employee call-offs across two major facilities. With over 200 call-offs per week at their Indiana site alone, the company was buried under a time-consuming, manual system that disrupted productivity and strained People Schedulers. That’s when goHappy stepped in.

Before goHappy, call-offs were handled through a centralized voicemail system. People Schedulers at each shift (six in total across two sites) were responsible for:

This process took 30 to 60 minutes per People Scheduler per shift, wasting valuable time at the most operationally sensitive part of the day: shift change.

Café Valley partnered with goHappy to implement an automated, text-based call-off system that radically simplified attendance tracking. The rollout included:

Within two months, both locations were fully transitioned, and the manual voicemail line was officially shut off. The result? 99% employee compliance with the new process.

The automated system immediately saved each People Scheduler 30 minutes to an hour per day—time that was previously spent listening to and manually transcribing voicemails, entering data, and generating reports.

Lisa calculated that this time savings equates to annual cost savings of $31,200 to $46,800 across 6 People Schedulers.

Beyond hard dollar savings, the benefits include:

Café Valley is also leveraging goHappy’s:

Café Valley didn’t just save time—they baked efficiency into the heart of their operations. With goHappy, they turned a frustrating manual process into a streamlined system that delivers real, daily results. Their story is proof that when companies invest in smart, people-first tools, they don't just improve processes—they elevate performance across the board.

Interested in learning how you can increase employee engagement and improve operational efficiencies like Café Valley? Schedule a 30 minute demo today!