Employee engagement is one of the most important indicators in gauging satisfaction in work. This is especially true amongst Front Line Workers. People are looking for more than just a 9-to-5 job these days. They crave to be involved in their work, and want to be enthusiastic about the organization they work for and to be committed to those they work with.
In a study of companies with over 500 employees, researchers found that71% of managers felt that employee engagement was one of the most important factors in overall company success.Despite employee engagement being viewed as a positive industry-wide, the majority of employees are disengaged at work. According to Gallup data, only 33% of employees reported they are engaged at work. Low engagement can be caused by several factors including poor company communication, lack of recognition by managers, and not being aligned with the mission of the company. It’s clear that company leaders need to start viewing employee engagement as a strategic business objective because engaged employees lead to long-term employee retention, higher levels of productivity and lower absenteeism.
Low engagement can be caused by several factors including poor company communication, lack of recognition by managers, and not being aligned with the mission of the company.
Employee Retention = Lower Employee Turnover
HR leaders are focused on improving employee engagement at their organization and lower turnover is one of the key reasons. Organizations with high engagement reduce both turnover and hiring costs and disengaged employees are a major factor contributing tohigh employee turnover. Engaging employees is critical for retaining valuable talent and is an important piece of the employee satisfaction puzzle; as disengaged employees are more likely to leave their jobs. According to Forbes, employees who are engaged in their work are more likely to be motivated and remain committed to their employer. This leads to achieving more goals and helping to drive the organization forward.
Employees who are engaged at work are more likely to be productive on a consistent basis – which leads to more revenue. Companies with a high level of engagement report 22% higher productivity according toGallup data. Employers see this trend, and are investing more in employee engagement. The Workplace Research Foundation found that employees who are engaged are 38% more likely to have above average productivity. But is there a dollar amount that can be associated with an engaged employee? Actually, yes.Talent Culturefound that increasing employee engagement investments by 10% can increase profits by $2,400 per employee per year!
The Significance Of Employee Engagement
When employees are engaged, they are more likely to invest in the work they do which leads to a higher quality of work produced. Engaged organizations have double the rate of success compared to less engaged organizations according toHarvard Business Review. Employees who are engaged are just more involved, and they work harder while disengaged employees are likely to only do the bare minimum to get by. This holds true for organizations across many industries including transportation or factories. HBR also found that organizations which scored higher in employee engagement reported 48% fewer safety incidents and 41% fewer patient safety incidents!
Engaged organizations have double the rate of success compared to less engaged organizations according to Harvard Business Review.
Employee engagement needs to go beyond a toys, discounts, or shiny incentives like flexible work hours or being able to "be your self". Employees who are truly engaged will be motivated to do their best work every day and stay with a company who is taking employee engagement seriously. By investing in employee engagement, your company will be able to increase productivity, work quality, and retain top talent. Good news – according to Gallup data, employee engagement is on the rise with34.1% of employees engaged as of March 2016– the highest level of employee engagement since Gallup began tracking in 2011.
What IS Employee Engagement?
Employee engagement is such a hot topic but how is it defined?
According toWikipedia, an engaged employee is “one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization’s reputation and interests. An engaged employee has a positive attitude towards the organization and its values.In contrast, a disengaged employee may range from someone doing the bare minimum at work (aka ‘coasting’), up to an employee who is actively damaging the company’s work output and reputation.”
Employee engagement has also become synonymous with concepts like employee satisfaction and the employee experience, which is more about the complete employee journey from hiring to when they leave their job.
Why Is Employee Engagement so Important?
For engaged employees who feel connected are happy and committed to their work, it’s more than just a paycheck – it is the dedication towards their employers and role that makes them passionate about their work, which is often reflected in their personal outcomes.
If you’ve been wondering why employee engagement is important and how to improve it, start with employee communication.
Employee communication remains the most essential tool to develop strong working relationships among employees and achieve higher productivity rates. Companies that offer clear, precise communication can swiftly build trust among employees. In recent years, studies aboutthe neuroscience of trusthave proven this.
2016 Gallup Employee Engagement Survey
Given all this data, it’s probably no surprise that so many companies irregardless of size are investing enormous amounts of time and money on communication strategies to increaseemployee engagement.
Despite this, only 13% of employees in the United States are actively engaged, according to the2016 Gallup study on employee engagement. This means that a whopping 87% of employees are disengaged; this costs companies up to $550 billion in annual productivity losses.
But why do most engagement strategies and initiatives fail? Usually, they are designed to developinternal communicationand employee commitment in generic ways rather than cultivating multidimensional lines of communication between and among employees.
AnEmployee Benefits Newsstudy conducted in 2017 on employee benefits found that most of the reasons cited by the 34,000 respondents about changing jobs were due to unsatisfactory conditions in terms of
manager relationships, and
There’s no reason for any of these conditions to hold your organization back; with the right approach to employee communication, in fact, each of these conditions can vastly improve employee engagement.
Why Is Employee Engagement Important?
Connection, communication, and engagement are the three most vital aspects for the growth of an organization, both internally and externally.
Often, companies miss the core issues related to employee engagement because executives assume engagement is directly linked to salary and compensation. Most leaders figure employees leave the company due to the lack of promotional opportunities or the lure of better job packages elsewhere.
However, a study conducted by theMSW Research and Dale Carnegie Trainingcontradicted this particular theory, stating that, apart from just money, three other, strong and more important factors directly impact employee engagement. These include:
Employee trust in the company’s leadership,
Employee relationships with the management teams/supervisors, and
Employee pride in being a part of the company.
Of these three factors, it turns out cultivating work relationships through proper, clear, and open communication is the core of improving engagement. (A fact that every Human Resource manager must take note of.)
How To Improve Employee Engagement
If you’re in HR, you should create an environment that encourages employees to naturally want to be involved in and care about their work. If you want high levels of involvement, motivation, trust, commitment, and empowerment, invest your efforts in improving employee communication.
For large companies, ensuring employees are aligned with the changing priorities of the business is also vital. This is precisely why internal communication is even more essential today.
If employees lack relevant, accurate, engaging information and instruction, how can you expect them to do their jobs well (much less be excited about their work)? With proper communication, employees will minimize the time and resources they might otherwise waste.
Communication is also key to setting clear expectations. When employees lack guidelines about what’s expected of them, they won’t know precisely what they need to do, or by when. Communication in this area helps them prioritize tasks and plan their workdays efficiently.
Importance Of Effective Communication In The Workplace
Encouraging in proper employee communication can build a strong bond between your company and your employees. With proper communication, employees start to identify themselves with the company’s vision, values, and goals. They are then enthusiastic about doing better and becoming more engaged in every aspect of their jobs.
That includes even your Front Line Workers. In fact, this is the population that’s most vulnerable to feeling disconnected from the company. If a large part of your workforce does not come into a central office every day and instead 1) works remotely from home, or 2) spends lots of time out in the field, you need to pay particular attention to what you can do to make sure your communication efforts reach those groups.
How Can HR Teams Use Communication To Improve Employee Engagement?
HR teams can take a few key steps to ensure better employee engagement and effective communication. Here are some key drivers presented by the report published byGallupon employee engagement:
Develop clear internal lines of communication and execute the strategy effectively within the company.
Enable and promote better organization transparency through communication.
Effectively communicate business plans and strategies for every member of the team.
Encourage open lines of communication within the company between employees.
Recognize the efforts made by employees on various grounds and reward them well.
Use aworkforce communication platformto integrate your communication channels (intranet, email, mobile app, etc.) to target, personalize, and measure your internal communications. This will help you understand how best to communicate with your employees on the channel of their choice, and will vastly improve your employee engagement.
Encourage your employees to use social media. More than 82% of employees believe that their work relationships, including communication, can improve greatly throughsocial mediachannels.
Finally, if you want to create effective engagement and communication as an HR professional, you need to adopt a clear, confident mindset.
As Shiv Singh, author ofSavvy: Navigating Fake Companies, Fake Leaders and Fake News,stated in a recentCulture, Comms, & Cocktailspodcast: “It couldn’t be a more important time for an internal communicator. This is their time to lead from the front. The rule is [to be] much more of a strategist behind the communications. To be a trusted advisor in the post-trust era also means really deeply understanding the meaning of trust, and then what it takes to build trust.”
And atFutureComms2020, he made it clear that with low trust in business, internal communicators need to work harder to be mindful of ethics and fake news. Because the good news is though people don’t trust businesses, they do trust their employers. To increase the employee experience and improve communications, leaders need to cultivate this trust with engagement and the idea of “working as one.”
Dane is an experienced marketing professional with more than 15 years under his belt and prides himself on being a unique blend of strategy and action. His experience ranges from enterprise organizations to small startups, and across numerous industries. As the former leader of Product Marketing at Snagajob, Dane is a storyteller who loves bringing brands and products to life and connecting with the end-user!