This webinar is a unique opportunity to hear firsthand how technology and expertise are coming together to drive positive change in the senior living industry.
Cohosted by Adam Packett and Dane Schwartz from goHappy, alongside Hilary King and Cassie Carmestro from Charter Senior Living, this dynamic virtual event will provide valuable insights, actionable strategies, and best practices that have been proven to elevate engagement and performance of frontline employees in senior living communities.
Watch this webinar to unlock the secrets behind Charter Senior Living's transformation of engagement and gathering feedback from their frontline employees, their residents and the families of those residents.
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Webinar Highlight Reel:
- 8:52 - How they communicated before & challenges they faced.
- 14:55- Employees level of comfort and access to technology & why that ruled out an app based solution.
- 18:20 - How they collected 20K employee cell numbers, legal considerations.
- 19:31 - How the employees embraced text communication, even with the ability to opt-out.
- 32:50 - A major efficiency win & other use cases on the types of messages sent.
- 41:57 - How goHappy has increased team morale and the overall level of engagement.
- 46:28 - How STA will begin to use goHappy's text-to-apply to drive applicants and referrals from employees.
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